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Turnaround, shipping and availability estimates
Any stated laboratory turnaround generally begins only after the correct laboratory
receives a complete order and an eligible sample, unless the product page expressly
states otherwise.
Turnaround, delivery and availability statements are estimates rather than guarantees
unless expressly guaranteed in writing. Delays may result from postal or courier service,
weather, natural disasters, customs, incorrect addresses, incomplete information,
sample quality, recollection, laboratory workload, technical issues, holidays, supply
interruptions or events beyond reasonable control.
Contact Support for help with an existing order.
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Sample reports, testimonials and case studies
Sample reports demonstrate possible structure and presentation. They may not contain
every section, result, limitation or outcome that appears in an individual report.
Testimonials, reviews and case studies describe individual
experiences or illustrative scenarios. They are not veterinary evidence and do not
guarantee that another customer will receive a similar result, benefit or experience.
Images, charts and diagrams may be simplified or illustrative and may not show the
exact kit, laboratory process or biological mechanism.
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Comparisons, alternatives and third-party brands
Content in our comparison section,
alternatives section and
cat DNA test reviews is provided for
general consumer information.
Third-party features, prices, claims, availability and policies may change after
publication. References to another company or product do not imply endorsement,
partnership or affiliation unless expressly stated.
Customers should verify material information with the relevant third party before
relying on a comparison or purchasing decision. Testimonials and rankings do not
replace substantiation for objective product or health claims.
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Third-party laboratories and service providers
We may use independent laboratories, couriers, payment processors, hosting providers,
software providers, fulfilment partners and other contractors to provide parts of the
Services.
These providers may have their own testing methods, reference data, technical
limitations, terms, privacy practices, turnaround times, retention procedures and
service interruptions.
A reference to accreditation, certification or a quality standard applies only to the
laboratory, service, method and scope for which that status is current and expressly stated.
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Privacy, animal information and test records
Orders, customer information, animal information, samples and reports may involve
collection, processing, storage and disclosure by CatDNATest.us and relevant providers.
Review our Privacy Policy for information about personal
information, cookies, providers and applicable privacy choices.
Do not send unnecessary human medical information, government identifiers or other
sensitive documents through ordinary email or website forms. Contact support before
sending material that was not requested.
Animal genetic information may not receive the same legal protections as human genetic
or medical information. Customers should consider this before sharing a report with a
breeder, registry, insurer, marketplace or other third party.
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Customer-support limitations
Customer support can help with product information, ordering, kit use, shipping,
sample receipt, report access, billing and account questions.
Support staff cannot:
- diagnose a cat or determine why symptoms are occurring;
- prescribe treatment or provide veterinary care;
- recommend changes to prescription medication;
- guarantee clinical significance, registry acceptance or legal admissibility;
- provide emergency assistance; or
- replace a licensed veterinarian.
Visit our FAQ or Contact page.
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Commercial integrations and downstream communications
Veterinary clinics, breeder registries, ecommerce retailers and other organizations
using CatDNATest.us content, referrals, integrations or resale arrangements are
responsible for their own advertising, customer communications, professional duties,
consent, recordkeeping and compliance with applicable federal, state and local law.
An ecommerce integration or other
commercial relationship does not authorize a partner to make unsupported diagnostic,
treatment, prevention, accuracy or outcome claims.
Partners must communicate relevant product limitations and must not present a
consumer report as veterinary diagnosis, guaranteed pedigree, official identity or
guaranteed health outcome unless the specific service and supporting documentation
expressly justify that representation.